HP Networking Warranty

• vzdálená podpora 7-16
• Výměna vadného zařízení 1-30 prac.dní
• Software updaty k některým zařízením
• Lifetime záruka k mnoha zař.

HP support care packs:

• Reactive or Break/FIX level support
  • Hardware only
    • NBD exchange
    • NBD onsite
    • 4-hour Same Business Day
    • 4-hour 24×7 Same Day
    • 6-hr Call to Repair
  • Software only
    • Software subscription
    • Technical support 24×7 or 9×5
    • subscription + technical support 24×7 or 9×5
  • Software Hardware
    • 24×7 Software Support with MBD Hardware Exchange
    • 24×7 Software Support with 4-hour Hardware Exchange
• Full Mission critical support
  • Proactive 24 Service
    • 24×7 HW & SW
    • HW 4hr response
    • SW 2hr response
    • SW updates
    • Account support manager
    • Support planning
    • System health checks
    • Remote diagnosis
  • Critical Service
    • Practive 24 Service +
    • 6hr call to repair for HW
    • 30 minute critical response for SW
    • Immediate response for critical problems
    • Change management
• Proactive only support service
  • Proactive Select
    • Account support manager
    • 10,30,60 or 180 credits per-year for the service activities that the customer chooses

HP sales tools

• HP sales guides and channel playbooks
• HP Partner Portal
• HP Proposal Web