wiki:site:hp:sellinghpnetworksolutions:servicesandsalestools
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| - | ====== Services and Sales Tools ====== | ||
| - | HP Networking Warranty | ||
| - | * vzdálená podpora 7-16 | ||
| - | * Výměna vadného zařízení 1-30 prac.dní | ||
| - | * Software updaty k některým zařízením | ||
| - | * Lifetime záruka k mnoha zař. | ||
| - | |||
| - | HP support care packs: | ||
| - | * Reactive or Break/FIX level support | ||
| - | * Hardware only | ||
| - | * NBD exchange | ||
| - | * NBD onsite | ||
| - | * 4-hour Same Business Day | ||
| - | * 4-hour 24x7 Same Day | ||
| - | * 6-hr Call to Repair | ||
| - | * Software only | ||
| - | * Software subscription | ||
| - | * Technical support 24x7 or 9x5 | ||
| - | * subscription + technical support 24x7 or 9x5 | ||
| - | * Software Hardware | ||
| - | * 24x7 Software Support with MBD Hardware Exchange | ||
| - | * 24x7 Software Support with 4-hour Hardware Exchange | ||
| - | * Full Mission critical support | ||
| - | * Proactive 24 Service | ||
| - | * 24x7 HW & SW | ||
| - | * HW 4hr response | ||
| - | * SW 2hr response | ||
| - | * SW updates | ||
| - | * Account support manager | ||
| - | * Support planning | ||
| - | * System health checks | ||
| - | * Remote diagnosis | ||
| - | * Critical Service | ||
| - | * Practive 24 Service + | ||
| - | * 6hr call to repair for HW | ||
| - | * 30 minute critical response for SW | ||
| - | * Immediate response for critical problems | ||
| - | * Change management | ||
| - | * Proactive only support service | ||
| - | * Proactive Select | ||
| - | * Account support manager | ||
| - | * 10,30,60 or 180 credits per-year for the service activities that the customer chooses | ||
| - | |||
| - | HP sales tools | ||
| - | * HP sales guides and channel playbooks | ||
| - | * HP Partner Portal | ||
| - | * HP Proposal Web | ||
wiki/site/hp/sellinghpnetworksolutions/servicesandsalestools.1419615094.txt.gz · Last modified: 2017/01/18 21:39 (external edit)
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